FREQUENTLY ASKED QUESTIONS
Stay Fresh
FREQUENTLY ASKED QUESTIONS
Our warehouse starts processing orders immediately after they are placed, if you contact our team right away we can update or cancel your order.
Once the order has left our premises we are not able to make any changes.
Orders will be processed by the next business day. Shipping may take 1 - 10 days depending on the country you order from and your local postal service. For some countries shipping can take up to 2 - 3 weeks.
Yes, tracking numbers are provided once your order has been processed and dispatched.
You can track your package at the URL below.
As of February 2018 we ship free to the following countries.
- Australia
- Austria
- Belgium
- Brazil
- Canada
- Croatia
- Denmark
- Estonia
- Finland
- France
- Germany
- Gibraltar
- Great Britian
- Greece
- Hong Kong
- Hungary
- Ireland
- Israel
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Russia
- Saudi Arabia
- Singapore
- Spain
- South Korea
- Sweden
- Switzerland
- Thailand
- Turkey
- Ukraine
- United Kingdom
- United States
- Vietnam
We offer 7 business day returns on all items. Once the item is received back to our shop, we will issue the full refund.
When you’re ready to checkout and are looking at the items in your cart, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
Please reach out to us directly at info@aurabarbers.com